Twin Size Convertible Loft Bed in White Finish

 (2 customer reviews)

My bed was shipped as promised. I hired someone to come put it together for me because it came in 4 big boxes. One board was warped right off the bat but we kept going. He got the bottom bunk together fine. On the top bunk he had issues getting the boards to line up. The boards were not the same length. When we went to put the top bunk on the posts did not match up. He spent a couple of hours putting a bed together and my daughter still did not have a bed. We did not want to take it down until we knew what to do. That was on 1/21/12. I tried contacting Visiondecor or Monday 1/23/12. Could not get through to a live person and the automated said I have to send an email. I did that. I got an email back 2 days later saying they would send replacement parts but need all the details. I sent another email telling what I need but I wanted to speak to a person. 2 days later I got another email that he tried to call but will call me back. Never heard from him again. I was FINALLY able to get a...Read more

This bed is simply wonderful and is perfect for my daugter's room. It is truly unique and we get nothing but compliments. It was a bit difficult to put together as some of the holes weren't drilled, but all in all - great product.

I do need to say that the seller should not claim 5 day delivery. It is misleading as this bed first has to get to their shippers distribution center and then the shipper schedules an appointment with you. And the appointment can only be between 12-4pm during the week.

I made a complaint regading this and VisionDecor contacted me within 2 days of my issue. They gave me a full refund of my shipping costs and indicated that they just started working with this shpper and are working out some kinks in delivery scheduling.