Merlot Twin Over Full Bunk Bed

Product Review

2818 Features: -Twin over full bunk bed.-Bed will support up to 400 lbs of distributed weight.-Complete slat kit makes bed mattress ready.-Accommodates 8'' Mattress.-Bed accommodates 8'' Mattress.-For bed no foundation required.-Optional Nightstand, dresser and chest features european roller glide drawers.-Optional Nightstand features one drawer.-Optional Dresser features six drawers.-Optional Chest features five drawers.-Optional Desk features pull out keyboard drawer.-Optional Hutch features two drawers.-General conformity certificate.-Meets all ASTM and CPSC specifications. Options: -Optional trundle available. Construction: -Solid pine construction. Color/Finish: -Rich merlot lacquer finish. Assembly Instructions: -Assembly required. Collection: -Merlot collection.-Optional Three drawer underbed unit features three 16'' Deep drawers and can be used with all bunk beds in the Merlot collection. Warranty: -Discovery World Furniture provides one year limited warranty.

Product Features

Deep Merlot lacquered finish on solid wood construction.
Steel hardware connections provide superior strength and stability.
Complete slat mattress supports included.
Underbed Drawers sold separately.
One year manufacturer warranty.

Accessories

Customer Reviews

Average Customer Review

(1 customer review)

1 of 1 people found the following review helpful

Horrible customer service, April 26, 2012

Rose (Hercules, CA) - See all my reviews

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This review is from: Merlot Twin Over Full Bunk Bed

So overall the wood is beautiful and seemingly sturdy. The first problem became with the instructions to assemble. Apparently the instructions given to assemble are from a old model with a insert that just talks about the metal frame. This would be fine HAD YOU KNOWN THAT THE BED ONLY HAS A METAL FRAME.
Nothing that comes with the bed tells you that so when you review the instructions as a whole it seems as though there are additional wooden slats that are overlayed for support of the bed frames.

When I received the shipment there was 1 box missing. So the natural assumption here would be the missing wooden support frames for the bed. I called the shipping company - no response and then began my wonderful journey through Wayfair Customer Support.

When I emailed them I got an immediate response on a Sunday which was good. A follow up on Monday to say they'll be reviewing the issue. Ok..that sounds good...Friday comes around and no response.
I send...Read more